General Data Protection Regulation (GDPR)
European and British data protection regulations are being overhauled and on 25th May 2018 a new set of laws became active. GDPR will ensure that your rights and expectations, with regards any dealings with us, are strengthened. This means that Forces Uniform and Kit, a trading name of Lagenfeld Limited, will be expected to implement the new regulations and to protect the information and data we hold about past contacts, transactions and communications as we indeed should, and have always done.
The full details relating to GDPR are available here, GDPR (links to the Information Commissioner’s Office), but in essence we are responsible for the following:
- Keeping a record of our customers, their names addresses and contact details
- Be able to advise anyone requesting it, what, why and how we might process, use, and distribute any information.
- Provide complete transparency about your data, and be accountable if inspection is made.
- Keep the data safe and be able to show that we do.
Why exactly do we need to have your data?
For our business activities we do of course need to be able to record all transactions and communications, and we’d not be able to function or serve you properly without it. We need to have your permission to process the information we hold about you i.e. the details necessary to send you information about your order, where you live and contact references. So, we will ask you, when you make an order with us, to only do so if you are happy for us to store and process the information you provide.
As we do not issue email sales promotions, we won't ask you for permission to receive them
Because we do not issue emails to personal addresses on a mailing list, we will not be asking customers to agree to receive emails from us.
If at any point in the future we do need to communicate with you, it would be with regards to your personal details or a delivery enquiry. These would be the only reasons.
The future
Should we ever decide to start sending bulk promotional emails, we would of course seek our customers' permission.
Website closure - your data
We will be terminating our online sales business via this website in March 2025. All personal information saved as part of the purchases made by customers will be securely stored until the account with Shopify (who provide the sales platform) is deleted 24 months from the point of our termination of our account with them.