Terms and Conditions

In order to manage customer orders we do need approval to save some of your personal information in our secure records. We are of course expected to safeguard any information you give us, and we will indeed do so. You will be pleased to know that this does not means we'll send unwanted emails. And if we occasionally do send a promotional email, you can of course opt out of any further emails.

1 - Prices

All prices listed are in GBP. All items are subject to availability at the time of ordering. All prices stated are applicable globally.

EU Taxation/Duties/VAT

Customers in the European Union may be asked to pay import taxes upon receipt of their goods. We do not cover these costs and so prices quoted are ex-works and so any additional charges levied at delivery will be the liability of the purchaser.

2 - Returns  

Here at Forces Uniform and Kit we want you to be as satisfied with your purchase as possible. We realise that returns are a part of online selling, and have a no quibbles return policy. On Grade 1 items (the majority of our products) we will honour this promise. For our DISTRESSED RANGE items, we will only honour our exchange policy if the item we have sent is either the wrong size to that advertised/ordered or does not meet the serviceable status promised i.e. if a waterproof Gore-Tex item leaks or a pair of boots falls apart.

The cost of returning the goods to us for possible refund or exchange will be borne by the customer as will the additional cost of sending any replacement items back to the customer. We have a £10 maximum for UK returns and so please use the most economical method when returning items and not the premium Next Day or Signed For options. A portion of the amount may be refunded if expensive couriers or Recorded Delivery options are used. Please contact us for help on the most appropriate shippers if you need assistance.

If you cannot print the form, just add the main details of your return on a clean piece of paper remember to include your Order Number and Name and what you'd like us to do.

If we've sent something to you that is not as described on our web site and you wish to exchange it, we will send you a replacement Free of Charge (No additional postage fees apply - UK only).

All goods purchased are subject to a 14 day 'cooling off' period in accordance with distance selling regulations, items returned through 'unsuitability' or 'consumer error' within this 14 day period will be refunded in full minus the original postage cost if applicable. In these cases the consumer is obligated to return the item(s) in question to Forces Uniform and Kit Ltd at their own cost. So, if we send exactly what we described in the product details online, return postage is not covered.

All items returned under the distance selling regulations or sale of goods act where the item is faulty, mis-described or down to error on behalf of Forces Uniform and Kit Ltd will receive a full refund for price of item plus postage. In these cases consumers are obligated to return the item(s) in question at their own 'reasonable' cost and will receive a full refund from Forces Uniform and Kit Ltd for this, after inspection of goods.