Terms and Conditions
In order to manage customer orders we do need approval to save some of your personal information in our secure records. We are of course expected to safeguard any information you give us, and we will indeed do so. You will be pleased to know that this does not means we'll send unwanted emails. And if we occasionally do send a promotional email, you can of course opt out of any further emails.
1 - Prices
All prices listed are in GBP. All items are subject to availability at the time of ordering. All prices stated are applicable globally.
EU Taxation/Duties/VAT
Customers in the European Union may be asked to pay import taxes upon receipt of their goods. We do not cover these costs and so prices quoted are ex-works and so any additional charges levied at delivery will be the liability of the purchaser.
2 - Returns
Here at Forces Uniform and Kit we want you to be as satisfied with your purchase as possible. We realise that returns are a part of online selling, and have a no quibbles return policy. On Grade 1 items (the majority of our products) we will honour this promise. For our DISTRESSED RANGE items, we will only honour our exchange policy if the item we have sent is either the wrong size to that advertised/ordered or does not meet the serviceable status promised i.e. if a waterproof Gore-Tex item leaks or a pair of boots falls apart.
The arranging and cost of returning goods to us for possible refund or exchange will be borne by the customer as might the additional cost of sending any replacement items back to the customer. We have a £10 postage refund limit for UK returns to us and so please use the most economical method when returning items and not the premium Next Day or Signed For options. A portion of the amount may be refunded if expensive couriers or Recorded Delivery options are used. Please contact us for help on the most appropriate shippers if you need assistance.
You will also need to return the order form that was sent with your order, or a copy of it. Or send us a photo/scan if preferable.
If you cannot print the form, just add the main details of your return on a clean piece of paper remember to include your Order Number and Name and what you'd like us to do.
If we've sent something to you that is not as described on our web site and you wish to exchange it, upon return to us of that item, we will send you a replacement Free of Charge (No additional postage fees apply - UK only) if we have it.
All goods purchased are subject to a 14 day 'cooling off' period in accordance with distance selling regulations, items returned through 'unsuitability' or 'consumer error' within this 14 day period will be refunded in full minus the original postage cost if applicable. In these cases the consumer is obligated to arrange the return of the item(s) in question to Forces Uniform and Kit Ltd themselves.
All items returned under the distance selling regulations or sale of goods act where the item is faulty, mis-described or down to error on behalf of Forces Uniform and Kit Ltd will receive a full refund for price of item plus postage. In these cases consumers are obligated to return the item(s) in question at their own 'reasonable' cost and will receive a full refund from Forces Uniform and Kit Ltd for this, after inspection of goods.
In the event that your returned item is refunded due to no fault of Forces Uniform and Kit, any original shipping costs will not be be included in the refund total.
Before returning an item, if you would like to send us a email with photographs of the item, we may be able to sort the query easier.
Return of garments and equipment used in movies or theatrical productions
If we send items for use in such productions we refund 50% of the initial value to cover re-processing and re-grading.
3 - Guarantees
All goods sold are classed as 'surplus goods' and are usually pre-used, no guarantee / warranty is given or implied with regard to any specific item.
4 - Couriers, delivery times and missed deliveries
We understand that you may be very keen to receive your order from us and, if opted for, we send UK parcels via our "Next Business Day" service, which means - upon leaving our warehouse, the courier should drop the parcel in at your premises on their next working day. In the worst case scenario, if your order is submitted after we have fulfilled our daily orders (early morning) your order will be collected the next business day for delivery the day after that. Of course, some courier depots offer weekend deliveries and you may be fortunate to receive your order at that time.
If your delivery fails, it could be that no-one answers the door or the area is not secure enough, the courier may try to telephone you to ask for help, otherwise email information will be issued later. So, if you do not provide a number, they will not be able to contact you, and neither will we.
UK DELIVERIES
In the event that you want to investigate a delivery that has failed, our main UK courier, Royal Mail, should leave a card at the delivery address, advising what to do.
For orders that are sent via DPD, you will receive advisory messages to email or telephone contacts you supply.
Click here for more details about possible DPD delivery
OVERSEAS DELIVERIES
For overseas shipments we can provide a shipping number, with which you can discuss a suitable redelivery with the local courier. It is better that you do this, as we can not guess when you will be in, nor make decisions on your behalf.
Heavy consignments which would otherwise be delivered free to mainland England and Wales, may incur a surcharge; if a palletised delivery is required for instance.
Failed overseas deliveries due to no response from customers; to emails; or at the delivery or collection locations.
If an attempt at delivery, or a re-attempted delivery, fails or meets with no response at the address you have provided, or you do not react to requests sent to the contact details you have provided, the package may be returned to us. This incurs charges which may be charged to you.
In this event, should you still want your order, we will charge a re-delivery fee - as we will have already paid our couriers for the initial attempt, and, because we also pay a second fee for the package to be sent back to us, we will also charge you for this.*
So it is essential that you check for emails from couriers advising that a package is awaiting your contact; payment of fees; collection; and for ensuring that the delivery address is attended.
Proviso: If it transpires that the couriers failed to keep to their procedures, and that you have not been properly advised by them, or that a delivery agent failed to contact you, then we may in those circumstances waive the returns fees dependent upon our investigations and confirmation of those failures.
* Whatever happens, please contact us to allow us to investigate, so that a correct decision can be made, and before any charges, returns or refunds, can be arranged.
Overseas deliveries to Drop-shops, Parcel stores, post bureaus for collection by you
Your parcel may possibly be left at a local collection location instead of being delivered to the delivery address. It is your responsibility to monitor emails in all spam or filtered folders to ensure you do not miss this advice, and to ensure you are aware of where your parcel is located.
Contacting us to chase a failed delivery has limitations
Please contact us should your order not arrive within the advised period when ordering. We will investigate and advise you on how to proceed.
Where we have dispatched your order and it has failed to arrive, we will be able to investigate for up to a period of 12 weeks from the order date. After this time, we cannot be held responsible for missing parcels.