Terms and Conditions
Sorry, but we do need to ask for your approval to save some of your personal information.
We are of course expected to safeguard any information you give us, and we will indeed do so. But, you will be pleased to know that this does not means we'll send unwanted emails – we never have done.
More information about your data is here
All prices listed are in GBP. All items are subject to availability at the time of ordering.
Here at Forces Uniform and Kit we want you to be as satisfied with your purchase as possible. We realise that returns are a part of online selling, and have a no quibbles return policy.
All goods purchased are subject to a 14 day 'cooling off' period in accordance with distance selling regulations, items returned through 'unsuitability' or 'consumer error' within this 14 day period will be refunded in full minus the original postage cost if applicable. In these cases the consumer is obligated to return the item(s) in question to Forces Uniform and Kit Ltd at their own cost.
So, if we send exactly what we described in the product details online, return postage is not covered.
All goods sold are classed as 'surplus goods' and are usually pre-used, no guarantee / warranty is given or implied with regard to any specific item.
4) Couriers, delivery times and missed deliveries
We understand that you may be very keen to receive your order from us and we send all of our UK parcels via a "Next Day" service, which means - upon leaving our warehouse, the courier should drop the parcel in at your premises the next day. In the worst case scenario, if your order is submitted after we have fulfilled our daily orders (early morning) your order will be collected the next business day for delivery the day after that.
For deliveries to Scottish Highlands, Islands IOM and Northern Ireland a 48 hour service is used.
If your delivery fails, it could be that no-one answers the door or the area is not secure enough, the courier will telephone you to ask for help. So, if you do not provide a number, they will not be able to contact you. In the event that you want to chase a delivery that has failed, we will provide a shipping number, with which you can discuss a suitable redelivery with the courier. It is better that you do this, as we can not guess when you will be in, nor make decisions on your behalf.
Failed delivery due to no response at delivery location.If we attempt delivery, or retry to deliver, and meet with no response at the the location you have provided, and cannot raise your attention, the package may be returned to us. In this event, should you still want your order, we will have to charge a redelivery fee - as we will have already paid our couriers for the initial attempt and the return to us.