Revised Ts and Cs
In order to manage customer orders we do need approval to save some of your personal information in our secure records. We are of course expected to safeguard any information you give us, and we will indeed do so. You will be pleased to know that this does not means we'll send unwanted emails. And if we occasionally do send a promotional email, you can of course opt out of any further emails.
1 - Prices
All prices listed are in GBP. All items are subject to availability at the time of ordering. All prices stated are applicable globally.
2 - Returns
Here at Forces Uniform and Kit we want you to be as satisfied with your purchase as possible. We realise that returns are a part of online selling, and have a no quibbles return policy.The cost of returning the goods to us for possible refund or exchange will be borne by the customer as will the additional cost of sending any replacement items back to the customer. Click here for the Returns form If you cannot print the form, just add the main details of your return on a clean piece of paper remember to include your Order Number and Name and what you'd like us to do. If we've sent something to you that is not as described on our web site and you wish to exchange it, we will send you a replacement Free of Charge (No additional postage fees apply - UK only). All goods purchased are subject to a 14 day 'cooling off' period in accordance with distance selling regulations, items returned through 'unsuitability' or 'consumer error' within this 14 day period will be refunded in full minus the original postage cost if applicable. In these cases the consumer is obligated to return the item(s) in question to Forces Uniform and Kit Ltd at their own cost. So, if we send exactly what we described in the product details online, return postage is not covered. All items returned under the distance selling regulations or sale of goods act where the item is faulty, mis-described or down to error on behalf of Forces Uniform and Kit Ltd will receive a full refund for price of item plus postage. In these cases consumers are obligated to return the item(s) in question at their own 'reasonable' cost and will receive a full refund from Forces Uniform and Kit Ltd for this, after inspection of goods.
3 - Guarantees
All goods sold are classed as 'surplus goods' and are usually pre-used, no guarantee / warranty is given or implied with regard to any specific item.
4 - Couriers, delivery times and missed deliveries
We understand that you may be very keen to receive your order from us and we send all of our UK parcels via a "Next Day" service, which means - upon leaving our warehouse, the courier should drop the parcel in at your premises the next day. In the worst case scenario, if your order is submitted after we have fulfilled our daily orders (early morning) your order will be collected the next business day for delivery the day after that. For deliveries to Scottish Highlands, Islands, the IOM, IOW and Northern Ireland a three day service is used. If your delivery fails, it could be that no-one answers the door or the area is not secure enough, the courier will telephone you to ask for help. So, if you do not provide a number, they will not be able to contact you. In the event that you want to chase a delivery that has failed, we will provide a shipping number, with which you can discuss a suitable redelivery with the courier. It is better that you do this, as we can not guess when you will be in, nor make decisions on your behalf. Failed delivery due to no response at delivery location. If we attempt delivery, or retry to deliver, and meet with no response at the the location you have provided, and cannot raise your attention, the package may be returned to us. In this event, should you still want your order, we will have to charge a redelivery fee - as we will have already paid our couriers for the initial attempt and the return to us.