Shipping, carriage costs and local taxes
Overseas sales - website closure January 2025.
Overseas customers (i.e. customers not in the UK) will not be able to purchase from us from the end of January 2025. We will be halting sales to remote locations at first as there will be no staff from the end of March 2025 to handle returns, refunds, and any enquiries. Therefore, because we need to allow time to process any enquiries from overseas customers, this decision was essential.
Essential contact details we need when you order.
When you order, we will require a true email address, as well as a contact telephone number for the local delivery agents to contact you in case nobody is found at the delivery location to accept the package. That is the only reason we ask for this, we will not phone to sell you something, or ask what you think of the item, or give your information to anyone else.
We have problems with guaranteeing deliveries to such locations and so please provide a street address rather than ones linked to private or organisation systems.
Minimum order value
We have been forced to introduce a minimum order value due to ever-rising costs. Rather than charge a disproportionate packing and shipping fee on low cost items, or raise the price of our smaller and less expensive items, we have introduced a £15 minimum order value to ensure we remain competitive in an increasingly challenging environment.
How much will it cost to send my package to me - in the UK?
How is the shipping charged calculated?
Your order's delivery charge will be based on the package contents, packaging, its weight, as well as where in the UK your delivery address is. The easiest way to find out is to add items to the Shopping Trolley (Basket/Cart), complete your address (and an email address) and the prices will be calculated based on the weight of the items and your post code. You do not need to pay anything in order to to see this information, but if you decide to proceed, the payment process can be started.
Delivery method and timing
Our standard two UK options are "Next Day after dispatch" and "48 Hour after dispatch" via Royal Mail and are 24 or 48 hour services from the moment the order is collected from us. So, if your order is placed after 9am on a weekday, it will be collected the next working day, and should be delivered as per the time listed.
Sometimes packages destined for the Scottish Highlands, Islands and similar remote locations will be delivered a little later of course. We are also not able to guarantee that the Royal Mail delivery will indeed be delivered when they promise as circumstances do sometimes cause delays.
Heavy consignments to mainland England and Wales, may be sent via alternate couriers, and may incur a surcharge; if a palletised delivery is required for instance.